Why Choose Xara?

People like our approach and attitude. We’re highly skilled, well trained and honest. And, although we’re IT experts, we’re decent human beings too!

And we’ve been making our clients very happy for more than a decade. Those clients range from small, one-site companies to multinational corporations with multiple, interconnected sites.

We don’t use ticketing systems, operators, receptionists or system attendants. Any network or computer support call made to the helpdesk is answered by an engineer at first pick-up. We pride ourselves on having engineers answering your phone calls immediately, 99% of the time.

Our automatic diagnosis and fault repair service is the very best and fastest way of solving many issues, but sometimes lateral thinking and a more ingenious approach are needed. Our engineers are notified whenever there’s a problem and they get to work on it straight away.

We know you don’t want hassle, but you do want to know what’s going on. Reliable, regular, accurate information gives you control. Our smart monitoring and business-focused reporting helps improve your productivity and increase profits.

Our clients love the way we work, and so do the international standards bodies. We’ve been awarded ISO 9001, 14001 and 18001 – and already meet the strict criteria for IT service management (ISO 20001) and information security management (ISO 27001). We work to the world standard for IT service management, ITIL, have ITIL certified management and technicians, and our service desk operations exceed the SDI standard.

“Your complete restructuring of our IT systems has revolutionised the way we do business, now and for the future. We continue to be impressed by the speed at which any issue is handled.” - Base Ventures, London